Returns & Refund Policy
Our policy on returns, exchanges, and refunds for tractor and farm equipment parts.
Last updated: March 2026
1. Overview
Discount Used Tractor Parts (Pty) Ltd ("DUTP") strives to ensure every customer receives the correct parts in good condition. We understand that returns may sometimes be necessary, and this policy outlines the conditions under which returns and refunds are handled.
Due to the specialised nature of agricultural equipment parts, please read this policy carefully before making a purchase.
2. Returns Eligibility
Returns may be accepted in the following circumstances:
- Incorrect Part Supplied: If we supply a part that does not match the specifications confirmed in your quotation
- Defective Product: If a part is found to be defective or damaged upon receipt
- Damaged in Transit: If the part was damaged during delivery (must be reported within 48 hours of receipt)
3. Used & Salvage Parts
Used and salvage parts may not qualify for return unless they are defective or have been incorrectly supplied. Due to their nature, used parts may show signs of wear, cosmetic imperfections, or minor surface marks which are considered normal for pre-owned components.
If you have concerns about the condition of a used or salvage part, please discuss your requirements with our parts team before placing your order. We will do our best to provide accurate condition descriptions and photographs where available.
4. Return Approval Process
To request a return, please follow these steps:
- Contact our team at it@dutp.co.za or +27 13 668 2000 within 7 days of receiving the part
- Provide your quote/order reference number and a clear description of the issue
- Include photographs of the part and any damage or defects
- Wait for return authorisation from our team before sending the part back
Returns sent without prior authorisation may not be accepted.
5. Return Timeframes
- New Aftermarket Parts: Return requests must be made within 14 days of receipt
- Used / Salvage Parts: Return requests must be made within 7 days of receipt
- Damaged in Transit: Must be reported within 48 hours of delivery
Parts returned after the applicable timeframe may not qualify for a refund or exchange.
6. Condition Requirements
Returned parts must be:
- In the same condition as received (uninstalled and unmodified)
- In original packaging where provided
- Free from installation damage, contamination, or additional wear
- Accompanied by proof of purchase or quote reference
Parts that have been installed, modified, or show signs of use beyond initial inspection may not be eligible for return.
7. Refund Process
Once a return is approved and the part has been received and inspected, we will process your refund within 10 business days. Refunds will be issued via the original payment method where possible. Delivery and freight costs are generally non-refundable unless the return is due to an error on our part.
In some cases, we may offer an exchange or credit note as an alternative to a refund, subject to mutual agreement.
8. Non-Returnable Items
The following items are generally not eligible for return:
- Parts that have been installed or modified
- Electrical components that have been connected or tested beyond initial inspection
- Custom-sourced or specially ordered parts
- Parts returned outside the applicable return timeframe
9. Contact
For return requests or questions about this policy:
Discount Used Tractor Parts (Pty) Ltd
Phone: +27 13 668 2000
Email: it@dutp.co.za